Here's what I got in my inbox:
KittenYarn:
We're sorry your family did not enjoy the Quaker Instant Oatmeal Fruit and Cream Variety Pack, and was not pleased with the ingredients used in this product as well. For your dissatisfaction, we are sending a full value replacement coupon for that box in the U.S. Postal Mail. This coupon should arrive in seven to ten business days.
Each of the ingredients in a product is selected carefully based upon the flavor, texture and appearance that it provides. Nutrition, health concerns, and flavor stability are also considered. Federal laws regarding the use and labeling of all ingredients are followed carefully. Nonetheless, we are sharing your comments about the ingredients with our product development team.
We appreciate your business, KittenYarn, and hope you will continue to use our other products. We also invite you to visit our website at www.quakeroatmeal.com for information about all of our oatmeal products.
Quaker Consumer Response
Thank you, Quaker Oats. That certainly gets you points. Thanks for listening and responding quickly. Just thought you guys ought to know....
4 comments:
That's great! Now you can use the coupon to go out and purchase more instant oatmeal products.
They must pay these letter writers an awful lot of money so they can word these missives in just the right way to assuage any concerns you may have voiced. They "talked for 45 minutes and I didn't understand a word they said" as Arlo Guthrie says.
Oh well, at least you got some satisfaction that they actually read your letter and are taking your concerns seriously. And, you got a coupon out of the deal.
Cool. So, what kind of oatmeal will you buy with your coupon?
Maybe this time you should buy the plain oatmeal and fix it up yourself with real blueberries or whatever tickles your fancy, with that coupon.
You know...the way mom use to fix it for you.
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